Blog

  • Yesterday I Noticed A Subliminal Advertising Executive… For Half A Second.

    I wasn’t paying much attention to the news in 1957. I don’t think I’d have noticed when James Vicary coined the term “subliminal advertising.” But the advertising world perked up and started paying very close attention.

    According to a study Vicary published that year, he had placed a tachistoscope in a theatre projection booth in New Jersey during the summer of 1957. All throughout the playing of the film Picnic, he injected one of two different messages on the screen every five seconds, each exposed for only one three thousandth of a second. The first message: “Drink Coca-Cola.” The second: “Hungry? Eat Popcorn.” According to Vicary, during the test Coca-Cola sales shot up 18.1%, and popcorn sales showed an astronomical 57.8% boost.

    Radio and television stations began airing subliminal commercials in 1958 and 1959. Congress promptly proposed bills to ban the use of such manipulation. Instantly there were scholarly books written about the potency of subliminal advertising and it’s ability to persuade unaware consumers to purchase things they wouldn’t have normally bought.

    It also helps to remember that Joe McCarthy had just finished finding a communist under every bed in Hollywood, and that the Rooskies had pushed Sputnik into orbit ahead of our Tellstar. Americans were convinced that there were forces shaping their destinies and they had no control over them.

    Dr. Wilson B. Key published his book Subliminal Seduction in 1973, pointing out messages and secret signals in advertising, including the now-famous example of a full-page photo of a gentleman’s study. In the center of the photo was the gentleman’s leather chair and a glass of scotch on a table by that chair. When the glass was enlarged from it’s original 3/8 inch, Dr. Key was convinced the ice cubes spelled out the letters S-E-X. Acccording to him, the word “sex” (which we couldn’t make out without a magnifying glass), was a motivator to purchase the product being advertised.

    The controversy over subliminal advertising had become so persistent that in January of 1974 the Federal Communications Commission threatened to pull the licenses of any broadcast stations using subliminal techniques.

    But a very interesting thing had happened, largely unnoticed by the media. Dr. Henry Link, the President of the Psychological Corporation, tried to duplicate the test. He didn’t get the same results. In fact, in his test there was no difference between Coke and popcorn sales during the test as compared to sales before the test. Dr. Link challenged Vicary to re-produce the results.

    Vicary finally confessed to falsifying the data.

    Vicary had previously published a variety of unusual studies of female shopping habits, in which he studied the eye-blink rates of women shopping in supermarkets. He observed that “psychological spring” lasts twice as long as “psychological winter.” He won’t be remembered for any of those experiments, though. He’ll be remembered as a fraud.

    So, imagine my surprise when I was browsing the web this weekend and came across a site which claimed, and I quote: “Advertising in magazines is based on the fact that under any circumstances, you store more information in a fraction of a second–and are influenced by it–than you are ever consciously aware of.” The site provides quite an education on the power of subliminal advertising… including the assumption that “they” don’t want you to know about it. Of course, this site also had links to such other sites as “Will the earth’s surface skid?”

    This stuff is still around? Yes. Conspiracy theorists are convinced that subliminal advertising exists, and is being used against an unsuspecting public. And apparently there are speakers commanding stout fees for pointing out the “clues” to a fascinated unsuspecting public. They all have web sites with “proofs” of their claims. A simple search will pull up plenty of them for you to amuse yourself with all day.

    But consider this: it’s hard enough to persuade people when you can manage to get their attention. Yes, it is possible for people to learn without full awareness, but there is a limit to the human brain’s ability to process data. The more we pay attention, and the more we think about what’s being said, the easier it is to remember the message later.

    Advertising that we pay little or no attention to is not mysteriously powerful. It is rather amazingly weak and inefficient. Like I said, it’s hard to persuade people when you have their attention. Getting them to buy from you by NOT getting their attention? Don’t bet your advertising budget on that premise.

    Besides, when I see the word “SEX” I don’t immediately think of a specific brand of scotch.


    If you are interested in learning how to persuade people to buy what you have to sell, let me recommend the 12 Most Common Mistakes in Advertising DVD from Wizard Academy Press. Best-selling author (and my partner) Roy H. Williams has identified the most common mistakes that advertisers make over and over again. At the publisher’s direct price of only $19.95 (US) you’ll learn why your ads aren’t working so well, and how to get better results.

  • A Customer Service Story

    I promise this is not a story about making music. It’s not really a story about my guitar, either. The guitar enters into it only obliquely.

    It’s a tale of a memorable customer experience.

    The curtain rises on our drama one fine Saturday afternoon in Corsicana, Texas. I was there on other business, but found myself in front of a Radio Shack store with a few minutes to kill. I had been idly curious about modifying my 1972 Madeira six string. Perhaps it could use an electric pick up so that I could plug the instrument directly into an amplifier.

    I owned a removable magnetic pick up that clipped into the sound hole. One of my friends had permanently installed a similar unit in his guitar. Frankly, though, I didn’t like the look of that instrument with a foreign body stuffed into its primary orifice. No, a permanent magnetic pickup was not an acceptable solution. However, I had been considering the addition of a piezoelectric element inside my guitar’s body, attached under the bridge.

    Guitar stores and luthiers had such pickups, of course, but they cost in excess of $100. Being the thrifty, frugal, (OK, cheap) shopper that I am, I reasoned that there must be a much less expensive piezoelectric device that I could affix to my instrument.
    Where would one find an inexpensive piezoelectric element? Why, Radio Shack. The Shack was the appropriate place to start my search.

    So, there I was, that Saturday afternoon in Corsicana, Texas: a seeker of knowledge entering America’s source of small electronic parts, on a quest to find and obtain an inexpensive piezoelectric wafer that might make a good guitar pickup.

    I meandered through the store back to the small parts racks, and found a couple of piezoelectric buzzers in small molded plastic cases. Humm. A buzzer… that’s a specific loudspeaker application, isn’t it? Aren’t loudspeakers are just dynamic transducers wired to the amplifier’s output rather than it’s input? Put another way, aren’t dynamic speakers merely big microphones? Logic is on my side. Perhaps this device could work, provided that I could successfully remove it from that molded plastic case without breaking it.

    It was time to ask a few questions. And this is where my story becomes one of memorable customer service.

    The kid behind the counter was the only employee available. I asked how I might determine the frequency response of the buzzer. “Beats me,” he said.

    I queried about its expected output level. This time I got a more verbose “Your guess is as good as mine.”
    Finally, I wanted to know if he had any mounting suggestions. His answer was completely truthful: “I have no idea.”
    Then the phone rang, and he picked it up saying “You’ve got questions, we’ve got answers.”

    Please don’t think I’m ragging on Radio Shack. Over the years I’ve found Radio Shack employees to be quite knowledgeable and very helpful. I’ve had great fun telling this story and pointing out how few answers I actually received, but exposing the irony of this story is only half of the point.

    In Secret Formulas of the Wizard of Ads Roy Willams says:

    The World Inside Your Door is the world of the customer’s experience: the place where you must make good on all of the bold promises you’ve made in your ads. … Regardless of whether your customer steps into a physical store or merely contacts you by phone or Internet, advertising is finished the moment that contact is made. … Don’t expect advertising to fix problems inside your door. If there’s a deficiency in the quality of your customer’s experience, fix it!”

    So my question today is: does your advertising prepare people for the world inside your door? It costs you too much to get a new prospect through that door to waste the opportunity with an experience that doesn’t match his expectations.
    Can you deliver in person the promises you make in your ads? Today I encourage you to start paying more attention to your customer services, there are companies like Salesforce that can start showing you all the benefits you can get by just taking good care of your customers.

    Send This Page To A Friend

  • TIME Wants Me Back

    It’s true. TIME magazine wants me back.

    John Reese, TIME’s Consumer Marketing Director said so in the most recent mailing I got from them. “Dear Chuck, we appreciated having you as a subscriber, so we’ve arranged a special offer to welcome back former TIME subscribers like you.”

    In fact, they’ve added a bribe: a free Ultronic TM Touch-Screen Organizerwith a bunch of features. They’ll send it with my paid subscription. It has a calculator, an alarm clock, a telephone book, an e-mail address book, does currency conversion, and offers the correct time in 24 cities.

    Oh, and 56 issues of TIME for only $29.95 (86% off the cover price).

    And, you know, I’m seriously thinking about renewing. Especially if they offer some new applications, like time sheet calculator. Oh, not because I want the Ultronic TM Touch-Screen Organizer. I’m prepared to find it another useless trinket that will clutter up my desk until I finally junk it.

    I’m considering re-subscribing because this is the sixth time they’ve contacted me about my lapsing subscription. Think about it… I used to subscribe… I found value in the publication… I let the subscription lapse… and now, for the sixth time since the magazines stopped coming two months ago, TIME has told me that they value me as a subscriber. I’m beginning to believe them.

    I’ve been preaching for years “frequency sells,” that it’s not enough to contact a potential customer once. You need to do it again… and again… and again… Eventually, the potential customer will believe he’s getting to know you, is beginning to trust you, and may ultimately buy from you.

    Is your message getting repeated enough times to help your prospective customers remember what you’re telling them? Do they know your message by heart? Perhaps the single most important thing you can do is to repeat your message. Repeat it again. Repeat it until you’re sick of hearing it.

    Repeat it until those people who weren’t paying attention the first time, who didn’t quite catch what you said the second time, who started wondering what they thought of you the third time, who began to consider your message the fourth time, who started idly wondering what buying from you might be like the fifth time… yeah… those people… can recite your message from memory.

    In this case, I “know” TIME magazine. I “know” that “no other magazine gives me more insight into our rapidly changing world than TIME.” I know because they’ve told me so. Told me six times now.

    Humm. I may re-subscribe now that they’ve told me six times how much they value me as a subscriber. I may not. (I’m still being distracted by that Ultronic TM Touch-Screen Organizer. Frankly, it’s getting in the way of their primary message.)

    I am, however, reasonably sure of one thing: If TIME contacts me a seventh time to tell me that I’m a valuable subscriber, I’m definitely going to renew.

    Send This Page To A Friend

  • Getting Your Name Out There

    I wish I had a buck for every time an advertiser has told me that his objective was to “Just get his name out there.”

    Is there any value to another name being flung around in mass media? Perhaps. But without name associations, very little value. What’s a name association you ask? It has to do with the way people remember.

    Think back to your earliest memories. Many of us have strong recollections of things that happened to us when we were as young as two, but seldom anything earlier. It’s not coincidental that our memories begin at about the time we learn to talk. Do you remember anything that pre-dates your ability to speak? You may retain a vague impression of something that you experienced before you started talking, but the strong memories all use words as anchors in our minds. We need words for our memories to work to their full ability.

    I say, for instance, “tree.” You visualize a tree. You can’t help yourself. And more than likely, you don’t remember any particular tree… you have an impression of a drawing of a tree from some book you saw as a child. You may have seen hundreds of trees before that first memory, but until you had a word to equal “tree,” you didn’t plant (no pun intended) a tree in your memory.

    Can you see that tree right now? It’s likely to be something resembling an oak, or perhaps a walnut. It probably won’t be a pine or fir, even if you grew up in parts of the country in which evergreens are common. Why do I say that? Because those are the representations of trees that we all saw in books when we started reading. Word associations stick with us for life.

    The words themselves have the ability to trigger memories. And those memories… even those composed of fractional feelings… are what give storytelling the power to move us emotionally. If I refer to feeling the “sting of salty tears that trickled down her cheek” you have a much more vivid impression of the scene I’m describing than if I say, “she wept.” Its not more words that make the first description more vivid. It’s choosing the right words to express the exact feeling I wish to convey. When I succeed, you’ll recall not only mental pictures, but also my words will also trigger recall of the other senses associated with that memory… sound, taste, smell, touch… even over-all mood.

    So let’s go back to the concept of “getting your name out there.” When people hear your name, is there anything that “sticks” in their minds? Are there memories that people can attach to your name? Or is yours just another name clamoring for attention; momentarily cluttering up someone’s consciousness before it’s dismissed as having no immediate value?

    Truth is, if people can’t see themselves using what you’ve got for sale, they will never pay enough attention to your ad to develop any memories of having seen / heard / read it. If you were able to get a prospective customer’s attention with your ad, for goodness sake give them words with which to remember how they feel about your business. It is those words, and their resultant memory associations, are what give your advertising and your company some value to a prospective customer.

    And when people associate those feelings with your name, you just may be on your way to actually selling something. It’s the first step to creating a brand identity. So, yes… get your name out there. But get the associations with your name out there, too. Without either one, the other has no value to your prospective customer.


    If you could use some direction in your ad writing, there is probably not a better investment of your time than spending three days at the Wizard Academy in Buda, Texas, attending the Magical Worlds Communications Workshop April 27-29. Upon graduation you’ll make better sales presentations, write more convincing proposals, and create magnetic music, art and advertising.

    Send This Page To A Friend